Privacy Policy

Effective Date: December 31, 2024

Trim That Tree LLC, a Texas limited liability company doing business as SafeLift-HTX ("SafeLift-HTX," "we," "us," or "our"), operates the SafeLiftHTX.com website (the "Service") to provide information about our services. This Privacy Policy explains how we collect, use, and disclose personal data and outlines your rights related to that data. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

  • Service refers to the website located at SafeLiftHTX.com.
  • Personal Data means any information about an identifiable individual.
  • Usage Data is data collected automatically, generated by your use of the Service.
  • Cookies are small files stored on your device to track activity and enhance experience.

Information Collection and Use

We collect various types of information to operate and improve our Service.

Types of Data Collected

  • First and last name
  • Phone number
  • Address (including city, state, ZIP)
  • Cookies and usage data

Note: We do not collect or use email addresses for marketing communications.

Usage Data

We may collect information such as your device's IP address, browser type, pages visited, time spent on pages, and diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar technologies to improve functionality and analyze user interaction. You may disable cookies in your browser settings.

Types of cookies we use include: Session Cookies (operate the Service), Preference Cookies (remember settings), Security Cookies (enhance protection)

Use of Data

We use your data for the following purposes:

  • To provide and maintain our Service
  • To improve Service features and user experience
  • To provide customer support
  • To monitor site activity and performance
  • To comply with legal obligations
  • To manage internal business operations and marketing

Custom Terms & Additional Disclosures

  • We reserve the right to photograph all projects (before/after) and use such images for marketing and promotional purposes.
  • By contacting us (phone, form, referral, etc.), you grant us permission to use photos of your project in advertisements.
  • We reserve the right to use your name, image, likeness, and feedback (even verbal) in any marketing or promotional content in perpetuity.
  • All data submitted to us (including form entries, phone calls, or other communications) becomes the property of SafeLift-HTX and may be used internally or for business purposes.
  • If a customer fails to pay for services rendered, SafeLift-HTX reserves the right to file a mechanic's lien on the associated property.

Data Transfer

Your data may be transferred to and maintained on servers located outside your jurisdiction. By submitting data, you consent to such transfer.

Disclosure of Data

We may disclose personal data in the good-faith belief that it is necessary to:

  • Comply with a legal obligation
  • Protect our rights or property
  • Investigate wrongdoing
  • Protect user safety or public interest
  • Defend against legal liability

Data Security

While we take reasonable steps to secure your data, no method of transmission or storage is 100% secure. We are not liable for any data breach or unauthorized access beyond our reasonable control.

Service Providers

We may engage third-party companies to help deliver our Service. These providers have access to your data only as needed to perform specific tasks and are contractually bound to confidentiality. We do not sell, share, or transfer your phone number or SMS consent to any third party for marketing purposes.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect data from children.

SMS and Communications Policy

By checking the box on any form or providing your phone number, you consent to receive transactional messages related to your account, orders, or services you have requested. These messages may include appointment reminders, order confirmations, and account notifications. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt-out.

We do not currently send promotional messaging such as special offers, discounts, or new product updates. However, we reserve the right to do so in the future. By providing your phone number, you consent to receive such promotional messages should we choose to begin sending them. You may opt out at any time by replying STOP.

Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted on this page and are effective immediately. Continued use of the Service implies acceptance of any revised policy terms.

Contact

Trim That Tree LLC (DBA: SafeLift-HTX)
17350 State Highway 249, Suite 220
Houston, TX 77064-1132

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